Payments and shipping
We ship via UPS.
The delivery times for the item you are interested in are always shown alongside the item in question. You can see at a glance when you can expect delivery.
Bespoke items (items from the Mattes configurator) have a production time of around 6 to 8 weeks and will be dispatched using our logistics partner UPS on completion.
We will only dispatch your order when it is all complete. This means that for orders containing both items from stock and items from the configurator, the final delivery time will depend on the item with the longest lead time. If you would prefer not to wait, please split your order and submit two separate orders.
We dispatch products using our logistics partner UPS. The time in transit is usually around 2 to 3 working days.
Deliveries may take one working day longer if there is a Sunday or public holiday between the order and delivery dates.
Alternate Delivery Address
Items can be delivered to an alternate address if required. Simply enter a different address on the “Delivery and Payment” page. Delivery is currently only available to USA.
We charge a fixed delivery fee of $ 20,00 per order for delivery within USA.
Delivery is currently only available to USA.
Payment by Credit Card
We accept payments by Mastercard, Visa and American Express.
To pay by credit card, select “Credit Card” as the payment type when you place your order. Select your card type and enter your credit card number, check digit and expiry date.
Credit card payments are also protected by requesting the card security code. This 3-digit number is found on the back of the credit card and is used to confirm your identity and avoid misuse of your card.
This is a Stripe Payment service.